GRADUATION GOWN & CAP
RETURN POLICY
Returns & Refunds
Please review this policy before placing your order, particularly if you are purchasing customized products.
Standard Products
You may request a return for non-customized products within 30 days of receiving your order.
Returned items must be unused, unworn, unwashed, and in their original condition, with all original tags and packaging. Please provide your order number or proof of purchase when requesting a return.
Contact us before sending any items back. We will provide return instructions and the appropriate return address after reviewing your request. Please do not return items to the address on your parcel without our confirmation.
Customized Products
Customized products are made according to your confirmed requirements and cannot be returned or refunded for non-quality reasons, including changes of mind.
This includes products with custom colors, measurements, embroidery, printing, school logos, names, or other personalized specifications.
If a customized product has a quality defect or does not match the specifications we confirmed with you, please contact us so we can review the issue and arrange an appropriate solution.
Please check all sizes, colors, artwork, spelling, quantities, and other customization details carefully before approving your order.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us promptly at 17304454181@163.com.
Include your order number, a description of the issue, and clear photographs of the affected item and packaging. Please keep the item and packaging while we review your request.
For a confirmed quality issue or an error on our part, we will cover the necessary return shipping costs and arrange an appropriate remedy, such as a replacement or refund.
Return Shipping Costs
For returns unrelated to a quality issue or an error on our part, the customer is responsible for return shipping costs.
For approved returns involving a confirmed quality issue or our error, we will provide instructions and cover the necessary return shipping costs. Please contact us before arranging return shipping.
We recommend using a tracked shipping service and keeping your shipping receipt.
Refunds
Once we receive and inspect an approved return, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. The time required for the funds to appear depends on your bank or payment provider.
For returns unrelated to a quality issue or our error, original shipping charges are not refundable, except where required by applicable law.
Exchanges
If you need a different size or color for a standard product, please contact us before returning it. We will confirm the available options and any applicable shipping costs.
Customized products cannot be exchanged for non-quality reasons.
Your Statutory Rights
Nothing in this policy limits any consumer rights or remedies that apply under applicable law.
Contact Us
For return, refund, or product quality inquiries, please email: